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[MM Mega Market Da Nang] Floor Manager
Negotiable
* ROLE
The FM’s activities, which lead to the achievement of objectives, in followings:
- Maintain/grow loyalty of targeted customers for own division/departments and related CTG
- Achieving sales, margin for all related categories
- Controlling shrinkage less than budgeted level
- The development of staff competencies and skills.
- Execute Supporting Office strategies. Act as an information bridge between Supporting Office, store, customer and suppliers.
- Together with Store Sales Force, develop and implement action plans to tailor specific solutions for target customer groups; thereby increasing their customer loyalty and wallet share.
* KEY RESULT AREAS
* Key Accountabilities:
- Department performance with regards to commercial KPI results; related HACCP implementation; promotion execution and stock management.
- Ensure the smooth store operations and management standard when acting as duty manager.
* Key responsibilities
- Ensure that the highest levels of operational standards are achieved
- Continuously check departments throughout the day and spot check availability, quality, pricing, promotion implementation and customer service.
- Be aware of the battle plan execution and the excellence performance
- Be aware of the top shrinkage articles per category and constantly control in optimal level
- Execute instructions from SO accurately and timely.
- Fully implement related SOP to ensure smooth operations
* Range Availability and local customer needs:
- Spot check assortment to ensure that all articles open to order are available on the shelf
- Work with regional local demand coordinator and Sales Force to ensure that the local assortment reflects the different seasons and is in line with customer needs.