About the employer
DECHANG VIETNAM CO., LTD.
Vietnam
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5-Star Wellness Gym Manager
Negotiation
Received CV
Posted 1 month ago
Ends in 0 days
Working form: Office hours
Working type: Full-time job
Job description
- Responsible for operating all activities of the Wellness gym according to 5-star standards
- Build, deploy and monitor service processes to ensure a classy customer experience, especially for high-end/VVIP customer groups
- Manage, train and develop staff (receptionists, trainers, technicians...), maintain style and service quality according to international standards
- Plan revenue, budget, control costs, optimize business efficiency of the gym
- Coordinate closely with related departments (Sales, Marketing, F&B, Hotel, Spa...) to build comprehensive products/services for customers
- Develop and maintain relationships with VVIP customers; Receive and handle feedback/complaints with professionalism and sophistication
- Grasp high-end Wellness & Fitness trends, propose new programs and services to improve customer experience and competitiveness
Candidate requirements
- University graduate majoring in Hotel Management, Business Administration or related fields
- At least 5 years of management experience in the field of Fitness/Wellness, Hospitality or luxury services (wellness/retreat/5-star spa)
- Professional appearance and demeanor, suitable for a high-class service environment
- Effective leadership, training, and team building skills
- Excellent customer care skills, especially with high-end/VVIP customer groups
- Ability to communicate fluently in English (knowledge of other foreign languages is preferred)
- Business thinking, good analytical and financial management skills
- Ability to handle situations quickly, solve problems effectively, always maintain sophistication and professionalism
Benefits
- Competitive income according to senior management standards in the 5-star hotel sector
- Revenue bonuses, service allowances and special incentives for senior managers
- International, luxurious, professional working environment
- Trained and updated on global Wellness/Fitness trends
- Opportunity to develop a long-term career in the field of high-end Hospitality & Wellness
Work location
- Hanoi: 22-24 Hang Bai, Hoan Kiem