Jobs Construction & Infrastructure

About Company

MB Automation (Malaysia) Sdn. Bhd. delivers advanced semiconductor, die sorting, and carrier tape solutions as part of the Germany-based Mühlbauer Group. The company integrates high-speed, flexible production equipment to meet global market demands in semiconductor backend processes. For more details, visit Mühlbauer.

Key Responsibilities

• Install, service, and maintain equipment to ensure stable production at customer sites.
• Conduct technical training for customers.
• Ensure customer satisfaction by delivering timely and effective support.
• Provide clear updates on machine condition and actions taken after each visit.
• Follow up on customer feedback and ensure issues are resolved.
• Communicate equipment status after any support provided (onsite or remote).
• Perform other tasks assigned by the superior.

What We're Looking For

• Able to work independently with strong troubleshooting and critical‑thinking skills
• Experienced in Passport Machines, Smart Card ID Machines will be an added advantage
• Proactive and creative in solving technical problems.
• Able travel to customer site in Hanoi
• Proficient in English.

We Offer To Our Employee:

• Five days' work week
• Comprehensive Healthcare & Wellness
• Recognition & Rewards
• Professional Development
• Global exposure & Mobility

- Recruitment Context:
GoodWe is a top-10 global brand in the photovoltaic (PV) inverter industry. The Southeast Asia and South Asia markets are currently core areas of expansion for the company, with the Southeast Asia region—where business is surging and demand outstrips supply—approaching the status of the company's second-largest market. Consequently, there is an urgent need to recruit a suitable after-sales specialist based in Vietnam to provide support.

- Key responsibilities:
After-sales service and technical support for PV inverters, energy storage inverters, and Battery Energy Storage Systems (BESS); product deployment and commissioning; troubleshooting (with concurrent support from the domestic remote team); fault identification and diagnosis; and on-site component replacement (complex repairs are not involved).

JD：

1) Responsible for the tele- and on-site technical support and after sales support.

2) Commissioning, troubleshooting, firmware/hardware updating of PV string, Hybrid / storage inverter and BESS.

3) Reporting and following up with head office in relation to product failure with clear descriptions

4) Evaluating PV plant performance by studying operation data on a regular basis

5) Pro-actively work with installers & retailers and provide them best-in class customer experience.

6) Regular follow-ups on the technical issues and build a healthy relationship with installer & retailers.

Requirements：

1) Bachelor degree or above: must be electrical or electronics background.

2) Preferred minimum 1 year of working experience in the solar industry especially dealing with product trouble shootings

3) Strong ability to analyze and solve problems independently.

4) Reliable and self-motivated

5) The ability to learn new technologies quickly

6) Strong Microsoft office skills

7) Ability to work effectively in a team environment,

8) Excellent communication skills

9) A friendly, positive and customer-driven attitude

10) Excellent time management and organizational skills

11) Adapt to frequent travel