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Budget: Negotiable
Type: Full-time work
Country: Vietnam
Job Summary
We are seeking a result-oriented Field Sales Executive to manage and grow our NVOCC business. In this role, you will be on the field daily, building strong relationships with exporters, importers, and Customs House Agents (CHAs) to secure ocean freight bookings.
Key Responsibilities
- Field Visits: Conduct daily face-to-face meetings with direct shippers, freight forwarders, and CHAs.
- Client Acquisition: Pitch NVOCC services to new prospects and secure continuous FCL/LCL container bookings.
- Quotations: Coordinate with internal pricing desks to provide competitive freight rates and handle spot inquiries.
- Account Management: Serve as the main point of contact for clients, ensuring excellent service and repeat business.
- Payment Follow-up: Monitor client accounts and ensure the timely collection of outstanding dues.
- Reporting: Maintain daily logs of field activities and client feedback in the CRM system.
Qualifications
- Experience: 1–3 years of field sales experience in an NVOCC, Liner, or Ocean Freight environment.
- Knowledge: Sound understanding of ocean logistics, FCL/LCL dynamics, and shipping documentation.
- Skills: Strong negotiation and face-to-face communication skills.
Interested candidate can send their resume on rafi@transvisionshipping.com/ hr@transvisionshipping.com
No Salary bar for Experience candidate
Budget: Negotiable
Type: Full-time work
Country: Vietnam
Job Responsibilities:
- Handle day-to-day NVOCC operations and shipment coordination.
- Prepare and check shipping documents, including HBL, MBL, SI, invoices, etc.
- Coordinate with customers, shipping lines, agents, CHA and transporters.
- Track vessel schedules, bookings, containers and shipment status.
- Coordinate pre-alerts and arrival documentation with overseas agents.
- Ensure timely and accurate documentation and shipment updates.
- Resolve operational and documentation-related issues.
Requirements:
- 1–3 years of experience in NVOCC / Shipping / Freight Forwarding.
- Good knowledge of shipping documentation and operations.
- Good communication, coordination and follow-up skills.
- Basic knowledge of MS Excel and email communication.
- Graduate in any discipline.
Interested Candidate can share resume on rafi@tranvisionshipping.com/hr@transvisionshipping.com
Budget: $110 - $275
Type: Full-time work
Country: Vietnam
Customer Service Associate
Customer Care Officer
Company: Corpshore Vietnam Location: Ho Chi Minh City (District 1, District 7 Phu My Hung) or Hanoi (Cau Giay, Ba Dinh) Job Type: Contract (fixed-term, renewable) · Onsite · Full-time, rotating shifts Industry: BPO / Customer Experience / Outsourcing Languages Required: English (B2 or higher, CEFR) and Vietnamese (native or near-native) Application Deadline: 21 July 2026 — Urgent Hiring Apply here: https://corpshore.vn/careers/apply?job=customer-service-associate
Job Description
The Customer Service Associate is the frontline of every Corpshore Vietnam engagement. In this role, you will handle inbound and outbound customer interactions across voice, chat, email, SMS, and social channels on behalf of our global and Vietnamese clients, spanning e-commerce brands, B2B SaaS platforms, healthcare organizations, financial services firms, and Vietnamese government-adjacent organizations.
You will represent client brands with professionalism, empathy, and speed, working within a dedicated pod of English and Vietnamese bilingual associates. This is a contract role with strong renewal and conversion potential, with clear progression paths into Team Leader, QA Analyst, Trainer, and Operations Manager for positions high performers.
Reports to: Team Leader (dotted line to Operations Manager) Team structure: Individual contributor within a pod of 12 to 15 CSAs Start date: Immediate joiners preferred; phased onboarding available Schedule: Rotating shifts covering 24/7/365 operations
Key Responsibilities
- Handle 50 to 80 customer interactions per shift across voice, chat, email, SMS, and social channels, depending on the assigned client program
- Resolve customer inquiries at first contact wherever possible, targeting a First Contact Resolution (FCR) rate of 75% or higher
- Maintain Customer Satisfaction (CSAT) scores of 90% or higher across all interactions and channels
- Meet or exceed Average Handle Time (AHT) targets specific to each client program, typically 4 to 8 minutes per interaction
- Document every customer interaction accurately in the client CRM system (Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot, Intercom, Kustomer, Gorgias, or client proprietary tools)
- Escalate complex or high-severity issues to Team Leaders or Tier 2 specialists following documented escalation protocols
- Follow client-specific brand voice guidelines, tone standards, and prohibited language policies
- Communicate fluently in both English and Vietnamese, code-switching naturally based on customer preference and context
- Support Vietnamese customers with cultural sensitivity, including formal register (Mr/Sister) appropriate to each customer segment
- Support US, UK, Australian, Canadian, and other English-speaking customers with neutral, accent-trained English delivery
- Handle refund requests, order modifications, subscription changes, billing disputes, and account transactions within approved discretionary limits
- Process customer information updates (address changes, payment methods, contact preferences, KYC verification) in compliance with PDPD and other applicable data privacy regulations
- Support live-stream, transaction, booking, and appointment-based workflows depending on assigned client vertical
- Handle sensitive situations, including cancellations, refunds, complaints, and service failures, with empathy and de-escalation technique
- Follow all data privacy and confidentiality protocols, including PDPD (Decree 13/2023/ND-CP), HIPAA where applicable, and GDPR for European clients
- Participate in daily huddles, weekly team meetings, monthly QBRs, and quarterly all-hands sessions
- Complete all mandatory training, including new hire onboarding (typically 2 to 4 weeks), refresher sessions, and client-specific certifications
- Meet or exceed schedule adherence targets of 95% or higher
- Complete post-interaction wrap-up notes within Average After Call Work (ACW) targets, typically 60 to 90 seconds
- Participate in quality calibration sessions with QA Analysts and Team Leaders
- Suggest process improvements and knowledge base updates based on recurring customer issues
- Support peak season surge coverage during Tet, Vietnamese national holidays, and Q4 retail seasons, with overtime opportunities
- Represent Corpshore Vietnam professionally in client interactions, including site visits and joint customer calls
Job Requirements
Required Qualifications
- At least 6 months of contact center or customer service experience in a BPO, in-house call center, or retail customer-facing environment
- Bilingual fluency in English and Vietnamese, with the ability to switch languages based on customer preference
- English proficiency at B2 or higher (CEFR), with clear pronunciation and business-appropriate vocabulary
- Native or near-native Vietnamese proficiency, including formal register (Brother/Sister)
- High school diploma required; college undergraduate or graduate strongly preferred
- Typing speed of at least 40 WPM with 95% accuracy in both English and Vietnamese (Telex or VNI input)
- Comfort working in a Windows-based environment with multiple concurrent applications
- Willingness to work rotating shifts, including nights, weekends, Vietnamese public holidays, and US/UK holidays as required
- Willingness to work fully onsite at the assigned delivery center (Ho Chi Minh City or Hanoi)
- Ability to sit and use a headset/workstation for extended periods within legally mandated break structures
- Basic mathematical and analytical reasoning for billing, refund, and transaction workflows
- Legal right to work in Vietnam and valid Vietnamese ID (CCCD) or valid work permit for pre-employment requirements
Preferred Qualifications
- Bachelor's degree (ongoing or completed) in English Language, Communication, Business Administration, Psychology, IT, or a related field. High School Degree accepted for exceptional candidates
- Prior experience with major CRM platforms (Zendesk, Salesforce, Freshdesk, HubSpot, Intercom, Kustomer)
- Experience in a relevant vertical: e-commerce, SaaS, healthcare, fintech, insurance, hospitality, gaming, or EdTech
- Experience with omnichannel platforms handling voice, chat, email, and social in a single interface
- Prior COPC, ITIL, or Six Sigma exposure or certification
- Familiarity with dialer platforms (Genesys Cloud, Five9, NICE inContact, Cisco UCCX, Avaya, Talkdesk, Vonage)
- Sales, upselling, or cross-selling experience for revenue-generating programs
- Escalation, retention, or complex billing dispute handling experience
- Additional language capability beyond English and Vietnamese (Japanese, Korean, Mandarin, French, Bahasa Indonesian, or Thai)
- IELTS 6.5+, TOEIC 750+, TOEFL iBT 90+, or equivalent English certification
Key Skills and Competencies
- Active listening and reading comprehension for accurate needs assessment
- Empathy and emotional intelligence with frustrated or high-value customers
- Clear written communication across email, chat, and social channels
- Clear verbal communication with professional register
- Multitasking across CRM windows, browser tabs, and knowledge base articles
- Logical problem-solving and troubleshooting
- Adaptability across client programs and brand voices
- Time management in a metrics-driven environment
- Attention to detail in documentation and policy adherence
- Team orientation and support for shift handovers
- Cultural fluency in both Vietnamese and international workplace norms
Benefits
- Competitive contract rate, benchmarked to the Vietnamese market, paid monthly, with performance-based incentives
- Fixed-term contract (typically 6 to 12 months) with a clear path to renewal and conversion for strong performers
- Global project exposure across US, UK, EU, Australian, Japanese, Korean, and Vietnamese client programs
- Fully paid onboarding, client-specific training, and English calibration
- Sponsored professional certification (COPC, ITIL, Six Sigma, HDI, or ICMI) for eligible contractors
- Modern operations floor with dual-monitor workstations, ergonomic seating, and 24/7 pantry access
- Free workstation, headset, and full IT setup provided
- Transparent, metrics-driven performance culture with weekly one-on-ones and quarterly reviews
- Structured progressed path to senior, specialist, and team-lead roles for high performers
Application Deadline: 21 July 2026 — we are moving quickly. Apply now: https://corpshore.vn/careers/apply?job=customer-service-associate
Budget: $1800 - $2000
Type: Full-time work
Country: Vietnam
- Recruitment Context: GoodWe is a top-10 global brand in the photovoltaic (PV) inverter industry. The Southeast Asia and South Asia markets are currently core areas of expansion for the company, with the Southeast Asia region—where business is surging and demand outstrips supply—approaching the status of the company's second-largest market. Consequently, there is an urgent need to recruit a suitable after-sales specialist based in Vietnam to provide support.
- Key responsibilities: After-sales service and technical support for PV inverters, energy storage inverters, and Battery Energy Storage Systems (BESS); product deployment and commissioning; troubleshooting (with concurrent support from the domestic remote team); fault identification and diagnosis; and on-site component replacement (complex repairs are not involved).
JD：
1) Responsible for the tele- and on-site technical support and after sales support.
2) Commissioning, troubleshooting, firmware/hardware updating of PV string, Hybrid / storage inverter and BESS.
3) Reporting and following up with head office in relation to product failure with clear descriptions
4) Evaluating PV plant performance by studying operation data on a regular basis
5) Pro-actively work with installers & retailers and provide them best-in class customer experience.
6) Regular follow-ups on the technical issues and build a healthy relationship with installer & retailers.
Requirements：
1) Bachelor degree or above: must be electrical or electronics background.
2) Preferred minimum 1 year of working experience in the solar industry especially dealing with product trouble shootings
3) Strong ability to analyze and solve problems independently.
4) Reliable and self-motivated
5) The ability to learn new technologies quickly
6) Strong Microsoft office skills
7) Ability to work effectively in a team environment,
8) Excellent communication skills
9) A friendly, positive and customer-driven attitude
10) Excellent time management and organizational skills
11) Adapt to frequent travel
Budget: Negotiable
Type: Full-time work
Country: Vietnam
• Install and configure computers, laptops, printers and IT equipment for employees and customers
• Install and manage the company's operating system, office software, and specialized software.
• Technical support and troubleshooting related to computers, internal networks, internet, printers.
• Implement technical work, installation, warranty, and maintenance of equipment according to the company's requirements
• Instructions for use for customers.
• Coordinate with other departments to implement the company's work.
Budget: Negotiable
Type: Full-time work
Country: Vietnam
• Search, manage, consult and provide suitable technology solutions for customers in the fields of education, libraries and schools.
• Build and maintain relationships with customers in the North Central region.
• Implement marketing and business strategies to achieve sales goals.
• Going on business trips to the Central provinces to meet, present and advise on products/services.
• Research the market and propose effective business solutions.